Case Studies
FOOD & WINE'S BEST NEW CHEFS
In 2010, Wagstaff Worldwide client John B. Shields of Town House in Chilhowie, VA, was named one of the Food & Wine magazine’s Best New Chefs. This caps a decade during which several of Wagstaff Worldwide's clients were awarded this prestigious honor, highlighting our unparalleled relationships with the media. In 2008, Chef Jeremy Fox of Ubuntu in Napa, CA, and Chef Giuseppe Tentori of Boka in Chicago were both named Best New Chefs by the magazine. In 2007, Wagstaff client Chef Gavin Kaysen of El Bizcocho at the Rancho Bernardo Inn in San Diego was named a Best New Chef, and in 2006 and 2005, Chef Douglas Keane of Cyrus Restaurant in Healdsburg, CA, and Chef Christophe Emé of Los Angeles’ Ortolan were both honored, respectively. In 2002 and 2000, two of the 10 chefs named the year’s best were also Wagstaff Worldwide clients.
ESQUIRE’S BEST NEW RESTAURANTS
In 2008, Wagstaff was proud to represent three of the 20 Esquire magazine "Best New Restaurants": Plumed Horse in Saratoga, CA, and Luce and Spruce in San Francisco. In 2007, one of Wagstaff's clients, LarkCreekSteak in San Francisco, received this honor, while in 2006, two Wagstaff clients were represented: Bong Su Restaurant & Lounge in San Francisco and Summit at the Broadmoor Hotel in Colorado Springs. In 2005, three Wagstaff clients—Butter in Chicago, Cyrus in Healdsburg, CA, and Ortolan in Los Angeles—were bestowed the honor, while Chef Douglas Keane of Cyrus was named Chef of the Year. These achievements demonstrate Wagstaff Worldwide's commitment to working with the finest clients throughout the country, and speak to our extensive network of media relationships that consistently results in national and local A-list media placements.
TRUMP INTERNATIONAL HOTEL & TOWER CHICAGO: FROM PRE-OPENING TO GARNERING AWARDS
In May 2007, Wagstaff Worldwide was retained to handle the public relations campaign for the Trump International Hotel & Tower Chicago. First task: to announce the completion of initial hotel phase construction to members of the city and trade, as well as to local, regional and national press. Capitalizing on an opportunity of an upcoming Chicago visit by the Trump family, Wagstaff coordinated a press conference in less than two week's time. Working in tandem with the hotel's marketing staff and the communications team of Koenig & Strey GMAC Real Estate, Wagstaff distributed a media advisory and press release about the conference to a carefully crafted set of influencers and media. After extensive follow-up with target invitees, the press conference was a resounding success. The result: more than 65 members of the media attended and covered the conference, from the Chicago Tribune and FOX Network News, to The New York Times and CNN. Representatives from the Greater North Michigan Avenue Association, the Illinois Hotel & Lodging Association, the Department of Cultural Affairs and the Illinois Department of Tourism were also in attendance to support the cause and bring the news of the hotel's opening back to their respective offices.
This was the first of three successful press conferences that have since been executed on Trump's behalf by Wagstaff. The second came in April 2008, with the official ribbon-cutting ceremony for the hotel, and the third was held in October 2008 to mark the topping off of what is now the second tallest building in North America. Each press conference has continued to grow in size, scope, and breadth of coverage, with the most recent resulting in nearly 300 attendees; live remotes throughout the day from CNN and FOX Business Network; one-on-one exclusive interviews with the Trump family; a cover-story feature in the Chicago Tribune and ensuing coverage in hundreds of print, television, and online news outlets. In its first year of opening, the hotel was also named to Condé Nast Traveler's "Hot List"; was cited as one of the "Best Hotels for Business" by Fortune magazine; and named one of the "World’s 50 Best New Hotels" by Forbes Traveler.
SOCIAL MEDIA SUCCESS STORIES ACROSS THE COUNTRY
Below is a sampling of successful ways Wagstaff has incorporated social media into public relations campaigns for its clients:
St Julien Hotel and Spa, Boulder, CO
In early 2009, St Julien Hotel and Spa and Wagstaff Worldwide brainstormed ideas on how to celebrate Earth Day at the hotel. An environmentally conscious hotel that is aiming to be zero waste by 2010, St Julien felt strongly about supporting Earth Day by planting of trees in the nearby Rocky Mountains. Capitalizing on this effort and understanding the potential for increased media exposure, Wagstaff suggested that the hotel offer to plant a tree for every new fan that joined the hotel's Facebook page on Earth Day. To get the word out, Wagstaff crafted a media alert and targeted online media to tell them about the initiative. Not only did this campaign double the number of St Julien's Facebook fans and spark great conversation between them and the hotel, it also caught the eyes of online media, including HotelChatter.com and DealBase.com. In addition, Jeff Weinstein, editor of Hotels magazine, dedicated his entire "Viewpoint" column to this campaign on the magazine's Web site, calling it "fresh, creative, viral, and forward-thinking."
ZED 451, Chicago, IL
In strategizing a social-media component for ZED 451's 2009 public relations agenda, Wagstaff Worldwide suggested setting up a branded Twitter account for the Chicago restaurant. To get started, Wagstaff trained ZED 451 staff members, including the general manager, on how to post tweets and use applications such as TweetDeck, in addition to how to manage the account settings and set up the profile to utilize images of the restaurant as its background. Within one week, the restaurant had 200 followers. In their first month of using the application, ZED 451 had booked five private parties at the venue via Twitter. In addition, they hosted an event for their Twitter followers, celebrating the launch of a new bar menu and spring cocktail selection. Scheduled from 5-7 p.m., by 5:30 p.m. there was a line around the front of the restaurant of people waiting to get in. Building on their initial success with Twitter, ZED 451 continues to actively tweet and develop special promotions in conjunction with Wagstaff. After only eight weeks online, the restaurant had nearly 900 followers.
Royal/T, Los Angeles, CA
In April 2009, Royal/T, a 10,000-square-foot mixed-use café, art space, and retail store in Culver City asked Wagstaff Worldwide to generate additional visibility and guest attendance for an upcoming circus-themed performance event at the venue. Utilizing the agency's exceptional relationships with A-list media, Wagstaff targeted coverage in influential local outlets to get the word out, making sure to include a link to the café's Facebook profile in the materials it sent out, as well as advising the café to include the link in their own collateral. As a result, numerous high-profile online outlets—including DailyCandy.com, RareDaily.com, and AOL's When.com—ran items in the days leading up to the event, resulting not only in a sold-out attendance of 400 guests but also a 35% increase in new fans to Royal/T's Facebook page.
A “NATURALLY RAISED” PR CAMPAIGN FOR CHIPOTLE’S
“FOOD WITH INTEGRITY”
Since 2008, Wagstaff Worldwide has represented Chipotle Mexican Grill in the Pacific Region (Northern California, Southern California, and Nevada) and the Midwest Region (Minnesota, Wisconsin, and Illinois) encompassing over 25% of the national restaurant company’s nearly 1,000 restaurants throughout the United States and Canada. Wagstaff’s approach includes an integrated, two-pronged PR campaign for Chipotle that capitalizes on the media relationships we have cultivated over the last 11 years.
The top-level goal of the PR campaign is to ensure that messaging on a national level is consistent in each of our markets, and to secure local coverage on Chipotle’s key tenants, such as their commitment to what they term “Food With Integrity.” This philosophy runs throughout Chipotle’s operations—from sourcing over 62 million tons of naturally raised meat in 2009 and initiatives for locally sourced produce to their human resources and “people culture” mentality. “Food With Integrity” is an undercurrent to all of our media outreach in the markets we represent, and we have successfully garnered print coverage in the Los Angeles Times “Food” section, as well as multiple television segments on ABC 7’s “View from the Bay” (San Francisco), KTLA 5 (Los Angeles), KVVU 5 (Las Vegas), and a radio segment on WBEZ-FM (Chicago Public Radio), among others. This message was also highlighted in our pitching media on Chipotle’s sponsored screenings of “Food, Inc.,” a documentary addressing the state of the nation’s food-production industry, in EaterLA.com (Los Angeles), Examiner.com (San Francisco), KIIS-FM “On-Air with Ryan Seacrest” (Los Angeles), SacBee.com (Sacramento), and OCRegister.com (Orange County), among others.
The second prong of our PR campaign consists of supporting local promotions, new menu roll-outs, and Chipotle’s restaurant opening schedule. Wagstaff has executed over 45 new restaurant openings since we started working with Chipotle, and, in addition to local television coverage, we have secured print and online coverage in the Los Angeles Daily News, San Jose Mercury News, Orange County Register, Pasadena Weekly, Las Vegas Weekly, Alameda Journal, Desert Sun, Glendale News Press, Modesto Bee, Downtown Journal (Minneapolis), LATimes.com, Thrillist.com, Metromix.com, and more. Wagstaff launched Chipotle’s Kid’s Menu test in the fall of 2009 in the Sacramento and Wisconsin markets, securing three “Good Day Sacramento” segments on the local CBS affiliate, and print coverage in the Sacramento Bee and the Sacramento Business Journal. In addition, Wagstaff supports Chipotle’s participation as a food sponsor at celebrity and tastemaker events by securing coverage in celebrity weeklies including Ok! and US Weekly.
RANCHO BERNARDO INN TURNS GUESTS INTO “SURVIVORS” AND GARNERS NATIONAL BUZZ
In early 2009, Rancho Bernardo Inn in San Diego decided to develop a fun package to help attract guests to the property in the midst of a national economic downturn. While some hotel packages simply reduced services with the price, Rancho Bernardo Inn wanted to allow their guests to decide what they were willing to go without in exchange for a lower room rate. The result was dubbed the “Survivor” package, and guests were asked to choose which amenities they were willing to forego. This meant that they could secure 10% off for choosing not to have an honor bar, or continue removing items from the room for additional discounts. If guests chose to remove all the furniture, including the bed, they could reserve a room for just $19. To announce this unique offering, Wagstaff crafted a press release and worked with Rancho Bernardo Inn General Manager John Gates to first post details on his recently launched Twitter account under the name “GM Gone Mad,” which would additionally help him and the resort attract followers on the social-networking site. Through the strategic launch of the package, Wagstaff was able to secure local, national, and international placements for the package online and in print, including such publications as the San Diego Union-Tribune, AOLTravel.com, Hotels.com, Los Angeles Times, Washington Post, Riviera San Diego, and Reuters. Wagstaff also secured television and radio segments on CBS’s “The Early Show,” FOX Business Network’s “Money for Breakfast,” CNN, NBC’s “Today,” and on National Public Radio’s “The Marketplace,” among others. The result was an equivalent of $8 million worth of advertising placements for the resort. Thanks to the media buzz, “Rancho Bernardo Inn” as a Google search term increased 500% during the life of the package, and the property booked over 700 room nights. Additionally, Gates added hundreds of new followers on Twitter, where he continues to tweet regularly about the resort and ongoing promotions.
THE U.S. GOES MAD FOR HEWITSON’S SOUTH AUSTRALIAN SHIRAZ
Celebrated South Australia winery Hewitson Wines hired Wagstaff in 2009 to execute a two-pronged public relations campaign for the U.S. launch of its highly anticipated, limited-vintage 2006 “Mad Hatter” Shiraz. Wagstaff was retained to secure media coverage surrounding the vintage’s upcoming availability in the States, as well as to execute a series of trade and consumer wine-tasting events, hosted by proprietor Dean Hewitson, in New York, Chicago, San Francisco, and Los Angeles. Through our network of industry relationships, Wagstaff was able to secure Kimpton Hotels and Restaurants as a partner in the campaign, coordinating with the company’s corporate team to execute both the trade and consumer wine events at their hotels in each city. From invitation development to menu planning, Wagstaff worked closely with the Hewitson team, Kimpton, and the company’s offices in New York, Chicago, San Francisco, and Los Angeles, to manage all aspects of this multi-city tour, ensuring the flawless execution of each event. Wagstaff also coordinated with local wine retailers in each market to further promote the consumer events via in-store marketing. Through these strategic partnerships, concerted media outreach, and the development of an impactful social media campaign utilizing Facebook and Twitter, Wagstaff secured media placements and calendar listings in local, regional, and national publications, as well as online outlets. Media exposure included prominent Hewitson product placement in a 15-minute, Mad Hatter-themed segment on NBC’s “Today” show, coverage in the Los Angeles Times, Dining Chicago, 7X7, GrubStreet.com, SFCityDish.com, NYBarFly.com, Gayot.com, and many more.
INTERCONTINENTAL SAN FRANCISCO BECOMES THE BRAND’S MOST SUCCESSFUL OPENING IN NORTH AMERICA
In the summer of 2007, Wagstaff Worldwide was retained to handle the public relations for the InterContinental San Francisco, the largest hotel to debut in the city in nearly a decade. Taking advantage of the lead time before the hotel’s scheduled February 2008 opening, Wagstaff built into its public relations campaign a variety of tactics designed to generate buzz and secure media placements as a way to drive occupancy, the hotel’s main goal. The campaign included hosting over 40 hard-hat tours and distributing press releases that consistently updated leisure, and trade media on the progress of the property’s different offerings—from the restaurant to meeting areas and the spa. Separately, Wagstaff leveraged the career of General Manager Peter Koehler, emphasizing his strong ties to San Francisco’s hospitality community, to secure stories in local publications such as the San Francisco Business Times, San Francisco Chronicle and San Francisco Examiner. Prior to opening on February 28, 2008, Wagstaff had secured placements in multiple trade and consumer outlets across the country, including USA Today, Meetings West, Delta Sky, Smart Meetings, Hotels, The Meeting Professional, and Hotel & Motel Management. In addition, the hotel was sold out for the first three days it was open. By the end of 2008, occupancy rates had exceeded the hotel’s expectations, making the InterContinental San Francisco the most successful opening in North America for the InterContinental Hotels Group brand to date.
HELLO KITTY TURNS 35 AT ROYAL/T!
In October 2009, Sanrio tapped Wagstaff Worldwide’s client Royal/T—a 10,000-square-foot mixed-use art exhibition space, retail store, and Japanese “cosplay” maid café in Los Angeles—to exclusively house “Three Apples,” a multi-dimensional exhibition and celebration of all things Hello Kitty like nothing the U.S. consumer market had seen before. With a multi-tiered PR strategy in hand, Wagstaff Worldwide confirmed over 70 A-list media guests for the “Three Apples” grand opening party on October 23, 2009. The party saw over 1,000 attendees, including celebrity guests such as Paris Hilton, Kimora Lee Simmons, Dave Navarro, Amanda Bynes, and Pete Wentz. Over 80,000 people from all over the world visited the exhibit during its subsequent three-week run. At the grand-opening event, Wagstaff maximized the party’s potential and coordinated four simultaneous live TV segments, bringing added exposure and visibility to the launch of this much-anticipated and one-of-a-kind exhibit. With all the added buzz, Royal/T reported over $40,000 worth of sales in the pop-up store on the first day of the exhibit. During the fall, Wagstaff Worldwide secured over 100 print, online, radio, and TV placements in A-list local, national, and international media outlets, including DailyCandy.com Los Angeles, FOX-11 News, NBC-4, KTLA-5 News, E! “That Morning Show,” KPCC 89.3 FM, People, NYTimes.com, Associated Press, C magazine, Los Angeles Times, 944, Angeleno, and WHERE Los Angeles, among others. This not resulted only in Royal/T having huge lines of eager fans, consumers, and media waiting to attend the exhibit on a daily basis, but they also saw an overall 45% increase in new fans and followers to Royal/T’s Facebook and Twitter pages.
AN INTEGRATED PR CAMPAIGN YIELDS RESULTS FOR THE VEGGIE GRILL
When Wagstaff Worldwide first started working with The Veggie Grill in the spring of 2009, the premium fast-casual restaurant was looking to increase business at its newest locale in Irvine, CA. Wagstaff took an integrated approach to the PR campaign, using traditional media placements to promote the new location while also supporting the restaurant's presence on Facebook and Twitter. Within the first three months, Wagstaff secured a live grilling segment on KTTV-Fox 11's "Good Day L.A.," several mentions on KIIS-FM 102.7 in Los Angeles, and stories in local Orange County outlets, including the Orange County Register and Orange County Family. As a result, these traditional media placements led to the increased attention for the restaurant's social media presence and translated into a clear benefit for The Veggie Grill. In just 90 days, The Veggie Grill’s Twitter page grew from 1,320 followers to 8,407 followers, its Facebook page had doubled its number of fans, and the company saw a 40% increase in business at its new location. In addition, during the month of June, The Veggie Grill enjoyed four of its most successful days in its three-year history, and, in just one afternoon, served as many as 5,000 guests for lunch at its three locations.
THE ROYAL HAWAIIAN, A LUXURY COLLECTION RESORT, CELEBRATES HISTORIC RENOVATION
After the famed "Pink Palace of the Pacific" closed its doors in June 2008 to undergo an unprecedented renovation, the resort brought Wagstaff onboard to create a national public relations campaign highlighting the historic property’s complete makeover. Wagstaff created a proactive public relations agenda to highlight the renovation, architecture, design, one-of-a-kind luxurious appointments, as well as services. In the six months leading up to the Royal Hawaiian's re-opening, Wagstaff secured feature placements on NBC's "Today Show," in The New York Times, San Francisco Chronicle, and three placements in the Los Angeles Times. Opening announcement items were also featured in Modern Bride, Food & Wine, Travel + Leisure, Celebrated Living, Travel Agent Magazine, and Smart Meetings. Following the celebrity-studded gala in the winter of 2009, placements were secured on all local news broadcasts, on E! Online, and in Us Weekly. Additional upcoming placements include Condé Nast Traveler, Robb Report, Destination Weddings & Honeymoons, and Travel + Leisure.
CORKBAR DRAMATICALLY INCREASES BUSINESS WITH "TEST KITCHEN TUESDAY"
In May 2009, Corkbar, a wine bar in downtown Los Angeles, asked Wagstaff Worldwide to develop a promotion that would increase their business on Tuesday evenings—typically a slower night for the wine bar. After brainstorming with the company's three nationwide offices, Wagstaff suggested the team implement a "Test Kitchen Tuesday" promotion, for which Corkbar chefs would develop a small dish not regularly on the menu and offer it for just $2 every Tuesday. Offering dishes inspired by whatever the chefs saw at the farmers' market that week, this event was designed to allow the team to flex its culinary muscles while also presenting patrons with new and interesting menu items at a great price. Following distribution of a press release announcing the new promotion and strategic outreach and follow up by the Wagstaff team, including regular Facebook and Twitter updates, Corkbar began to see results: one month after the first Test Kitchen Tuesday, business on Tuesday nights increased over 100%, and overall business in the month of June was up 11.5%. In addition, Wagstaff secured media coverage of the promotion in print, online, and broadcast outlets, including KCAL-9 "News at 10," KABC-7 "Eyewitness News," Los Angeles Times, Angeleno, UrbanDaddy.com, EaterLA.com, Metromix.com, RareDaily.com, TheRundown.com, and more.
LARK CREEK RESTAURANT GROUP RE-INVENTS FLAGSHIP RESTAURANT, RESULTING IN A 600% INCREASE IN BUSINESS
Wagstaff has represented the Lark Creek Restaurant Group’s Bay Area restaurants since 2003, continually securing A-list placements for each concept in consumer and trade media, as well as publicizing the launch of their new restaurants in the region. The group encompasses 10 restaurants throughout the Bay Area, including One Market, LarkCreekSteak, and Yankee Pier, as well as Bradley Ogden at Caesars Palace in Las Vegas. After nearly 20 years in operation, the group decided to close their iconic fine-dining destination, The Lark Creek Inn, in May 2009 and re-imagine the historic space as a casual, neighborhood restaurant to be called The Tavern at Lark Creek. Working closely with the restaurant group’s executive team to formalize a strategic public relations plan for this momentous occasion, Wagstaff successfully secured pre-opening press in top local outlets, followed by placements in over two dozen A-list publications and online outlets, including strategically timed feature stories in the San Francisco Chronicle, Nation’s Restaurant News, and on DailyCandy.com and UrbanDaddy.com. Wagstaff also facilitated a partnership with the Corte Madera Larkspur School Foundation, a nonprofit organization that provides funds to local middle schools, to host a sold-out restaurant-opening dinner attended by more than 200 members of the Marin County community. Within the first two months after re-opening in June 2009, The Tavern at Lark Creek’s business had already exceeded expectations, with a 600% increase in covers from its time as The Lark Creek Inn.
WAGSTAFF HEATS UP NBC’S “TODAY” SHOW
Utilizing our diverse client list and our relationships at NBC’s “Today,” Wagstaff enjoys a fruitful working relationship with the show’s producers, often finding creative ways that clients can participate on the highly rated morning program. In 2009 alone, three of Wagstaff’s clients have appeared on “Today.” In October, in honor of National Mad Hatter Day, Wagstaff worked with producers to showcase the newly released Hewitson Mad Hatter Shiraz. In May, Miramonte Resort & Spa, located in Indian Wells, CA, participated in the “Everyone Has a Story” series, awarding a woman with a debilitating disease a trip to the resort with her family. In February, Wagstaff secured a cooking segment for Chef Tory McPhail of Commander’s Palace in New Orleans surrounding Mardi Gras. These segments built on past experiences working with “Today” producers to secure three chef segments the week of July 4, 2007. For this, Wagstaff’s Chicago, Los Angeles, and San Francisco offices pitched “Today” on a series featuring grilling techniques from around the world. The producer picked up the series and invited three of Wagstaff’s clients for live, on-air grilling demonstrations, including Innovative Dining Group’s Katana restaurant in Los Angeles for Japanese grilling; Summit at The Broadmoor in Colorado Springs, CO, for French grilling; and Viand in Chicago for Greek grilling. After the initial grilling segment, the chef from Viand appeared on “Today” on two additional occasions in 2007 and 2008.
WAGSTAFF HITS THE GROUND RUNNING WITH TOURISM WESTERN AUSTRALIA
In November 2008, Wagstaff Worldwide was retained to handle the public relations campaign for Tourism Western Australia, with the state set to make its big screen debut in Baz Luhrmann's epic film Australia later that month. Utilizing the agency's vast network of national, regional, and local travel contacts, Wagstaff Worldwide was able to immediately secure coverage in the travel sections of two of the country's most widely circulated newspapers: USA Today and the Los Angeles Times. Building on this momentum and the excitement generated from the movie, Wagstaff Worldwide then arranged desk-side media visits with influential editors and writers from publications including Robb Report, Travel + Leisure, Bon Appétit, Budget Travel, and Food & Wine as representatives from the state traveled to the United States for the annual "G'Day USA" media marketplace in January 2009. With extensive follow-up, Western Australia is currently set to receive coverage in several high-profile publications, including a cover story and a 10-page feature in Condé Nast Traveler, as well as confirmed coverage in Travel + Leisure and Food & Wine—all within the first three months of working with Wagstaff.
LIGHTNING STRIKES AT THEWIT HOTEL
Is it possible for lightning to strike in the Chicago Loop? If you are theWit Hotel and its three food and beverage venues, including ROOF, cibo matto and STATE AND LAKE, each retained by Wagstaff Worldwide in the Spring of 2009, the answer is a verifiable ‘yes.’ In just four short months since the hotel’s opening, Wagstaff Worldwide has secured features in The New York Times, the Chicago Tribune, the Chicago Sun-Times, Fox Business Network, BizBash magazine, MSNBC.com among many more. As a result, theWit has realized financial performance far exceeding the strongest projections ownership could have hoped based on statistical industry data. Within the second month of operation theWit had stormed to the top of its competitive set of hotels in the key indicator metrix of occupancy and revenue per available room. A market penetration index of over 100%, demonstrating a dominance of performance over competitor hotels by segment is almost unheard of within a property's inaugural year's fiscal schedule. The food and beverage outlets while receiving rave critical review have also been blessed with revenue actually tripling and quadrupling forecasted performance.
INNOVATIVE DINING GROUP “STEAKS” A CLAIM ON SUNSET
In June 2009, Innovative Dining Group (IDG) opened its new BOA Steakhouse on Sunset Boulevard on the border of West Hollywood and Beverly Hills. The impressive 13,000-square-foot restaurant was IDG’s biggest to-date, boasting a 4,000-square-foot patio, two private dining rooms, and the Club Room, a cocktail lounge with tables that flip over to become backgammon tables. To launch the space and offer a sneak peak to a targeted demographic of Hollywood’s elite, Wagstaff initiated a partnership with the Los Angeles Film Festival to produce the first-ever dinner to kick off the festivities and celebrate three of the 2009 festival’s keynote films. The star-studded opening event was hosted by an industry panel including Hollywood power couple Scarlett Johansson and Ryan Reynolds. Celebrity attendees included Dustin Hoffman, Jon Voight, Elisha Cuthbert, Regina King, and Dermot Mulroney, among others. Wagstaff also brought in Casa Noble, an ultra-premium tequila brand and Wagstaff client, to do an exclusive tasting for guests. Results included celebrity post coverage of the event in OK!, as well as coverage on the restaurant’s opening in outlets such as Los Angeles Times, Los Angeles Magazine, Angeleno, LA Confidential, VanityFair.com, UrbanDaddy.com, Thrillist.com, Julib.com, and FOX 11’s “Good Day L.A.”
2009 NATIONAL RESTAURANT ASSOCIATION SHOW GARNERS IMPRESSIVE MEDIA COVERAGE
Wagstaff Worldwide was retained by the National Restaurant Association in March 2009 to pitch the 2009 National Restaurant Association Restaurant, Hotel-Motel (NRA) Show and International Wine, Spirits & Beer (IWSB) event to media outlets nationwide, as well as to provide support on-site to help generate and shape news coverage. This marked the second year that Wagstaff worked in conjunction with the NRA’s marketing and communication team and a communications representative from the Chicago Convention and Tourism Bureau. The 2009 NRA Show received significant media coverage in both trade and consumer media as a result of the Wagstaff's promotion and outreach. Approximately 390 articles with a total readership of more than 5 million in hard copy appeared before, during, and after the show through mid-July 2009 in print and/or online.
Coverage of the Kitchen Innovations Awards appeared in more than 30 print and online media outlets, including Nation's Restaurant News, Fast Casual, Foodservice Equipment & Supplies, Total Foodservice and Chef. IWSB also garnered more than 30 articles in print and online, including Culinology’s blog, Chicagoist, QSRWeb.com, Restaurant Hospitality, Examiner.com, Cheers and Today’s Restaurant News.
Additionally, Wagstaff reached out to the blogging community for additional coverage of the NRA show and IWSB, as well as a tool for word-of-mouth marketing. Targeted blogs included those of established newspapers and magazines, industry-focused social-networking sites, individuals who regularly blog about food and restaurants, Chicago-specific “around town” sites, and industry trade media. Additional blog attention was gained by the new NRA Show “Hot Chef” Challenge on YouTube, in which professional and amateur chefs were encouraged to post cooking demonstration videos on YouTube for a chance to win a culinary showcase slot during the NRA Show.
Total media attendance at NRA Show 2009 and IWSB comprised 490 qualified journalists and bloggers from nearly 290 different media outlets. Both industry trade outlets and consumer-oriented (i.e., media outlets directed at a general audience) outlets were represented. Consumer media made up approximately 55% of the total number of news outlets represented, and about half of the total number of journalists in attendance.
Consumer media attention also grew from the previous year. Highlights from 2009 included representatives from: Dow Jones MarketWatch, Chicago Public Radio, Los Angeles Times, Dow Jones Newswire, CBS Radio, Chicago Sun-Times, Orange County Register, NBC Chicago, The Onion, Baltimore Examiner, City Woman Magazine, Fox News Radio, San Juan City Magazine, Fox News Channel, Dallas Morning News, Korea Times, Crain’s Chicago Business, Medill News Service, and Chicago Tribune. The NRA show and IWSB are always a major trade media focus. Highlights from this year included representatives from: Nation's Restaurant News, Restaurant Business, Restaurants & Institutions, Chef Magazine, QSR Magazine, Restaurant Hospitality, Advertising Age, Chain Leader, Foodservice Equipment & Supplies, Food Arts, Culinology, Cheers, Fast Casual, StarChefs.com, Convenience Store Decisions, Hospitality Technology, and Foodservice Director. Nearly 50 bloggers in attendance included those writing for the Huffington Post, Chicago Tribune's The Stew, FohBoh.com, Chicagoist.com, Gaper’s Block, SeriousEats.com, Chicago Sun-Times’ Diggin' In, The Food Channel, Examiner.com, Movable Feast, Blue-Kitchen.com, BurgerBusiness.com, CheekyChicago.com, About.com, and TweatingOut.com. Journalists from around the world were also in attendance, including reporters from France, Brazil, Spain, Canada, Germany, Columbia, Mexico, Italy, Singapore, Denmark, and Peru.
ELEVATING THE HOSPITALITY DESIGN GROUP: HD EXPO & HD BOUTIQUE
Wagstaff Worldwide has represented Atlanta-based Hospitality Design Group since 2007 to handle the public relations efforts for the Hospitality Design Exposition and Conference (HD Expo) in Las Vegas and Hospitality Design Boutique Exposition and Conference (HD Boutique) in Miami Beach. Considered two of the nation’s premier hospitality design shows that include groundbreaking conference sessions featuring the industry's most significant players, Wagstaff successfully executed a strategic public relations plan that included both B2B and B2C outreach in an effort to boost awareness and overall attendance for both shows. Garnering feature coverage in consumer publications such as USA Today and Metropolis, as well as strategic trade coverage in outlets such as Casual Living and Interior Design, the agency has garnered numerous pre-, on-site and post-event coverage that has continued to build the client brand and further enable both shows to define the industry standard of where leaders gather to network and see the latest and most innovative products in hospitality design.
FRESH & EASY CORNERS THE MARKET
In 2008, Wagstaff Worldwide was hired to establish and promote Fresh & Easy as the leading affordable neighborhood grocery store for the 21st-century consumer. A primary component of the PR campaign was to highlight the unique story behind the products found in Fresh & Easy’s extensive line of branded products, including its award-winning wines, prepared meals, globally diverse foods, as well as high-quality produce and meats, among media in its key markets: Southern California, Arizona, and Nevada. The Wagstaff restaurant and wine departments joined forces to support Fresh & Easy’s aggressive growth plan in these markets by strategically targeting its extensive list of media contacts to secure TV, radio, print, and online placements that spoke to the brands affordable, convenient, and wholesome range of products. Wagstaff assisted in the coordination and hosting of in-store media tours, grand openings, tastings, and product sampling for local and regional media in each market. In addition, we positioned Fresh & Easy Corporate Chef Mike Ainslie as the trusted spokesperson for the brand. As a result, Wagstaff was able to secure product features in a wide range of national and regional outlets, including O magazine, Parade, Los Angeles Magazine, Arizona Foothills Magazine, 944 Magazine, San Diego Union-Tribune, Orange County Register, and Los Angeles Times, to name a few. Ainslie was also featured in a TV segments in key markets, including KPNX-TV Channel.
USC HOSPITALITY TAKES CAMPUS DINING TO NEW HEIGHTS
University of Southern California Hospitality is a multifaceted department that encompasses 32 dining concepts, two on-campus farmers’ markets, one hotel property, four off-campus restaurants, and a new 192,000-square-foot Campus Center due to open the fall of 2010. In promoting USC Hospitality, Wagstaff Worldwide crafted a three-pronged campaign to: increase awareness of new dining venues and the revitalization of existing dining venues among the USC college community; create brand awareness in the collegiate food-service industry; and drive local and regional traffic to off-campus restaurants. This approach resulted in placements in the university’s Daily Trojan and USC Chronicle, as well as regionally and nationally distributed college publications such as Campus Circle and Saturday Night Magazine. Additionally, Wagstaff secured significant coverage in trade publications to maximize USC Hospitality’s visibility in the collegiate food-service industry, including a feature on USC Hospitality as a “College and University All Star” in Foodservice Equipment & Supplies; a two-page profile on the Director of USC Hospitality as FoodService Director’s “Director of the Month”; a three-page feature in Food Management; as well as extensive coverage in On-Campus Hospitality, Campus Dining Today, Restaurants & Institutions, Nation’s Restaurant News, Fast Casual, and Chain Leader. The third part of Wagstaff’s PR campaign resulted in placements on USC Hospitality in traditional print and online consumer publications, including a full-page feature on the farmers’ market in the Los Angeles Times, as well as coverage in Food & Wine, Angeleno, Los Angeles Business Journal, Los Angeles Downtown News, DailyCandy.com, Citysearch.com, LAWeekly.com, LA.com, Zagat.com, and EaterLA.com, among others.
ALISAL GUEST RANCH SADDLES UP AND INCREASES BUSINESS
Since partnering with Wagstaff Worldwide in 2005, a number of exciting promotions have been created for Alisal Guest Ranch—the Cowgirl Bootcamp being the most successful. When Alisal Guest Ranch implemented a “city slickers getaway” for travelers wanting to try their hand at being a cowgirl, they turned to Wagstaff to spread the word. As a result of Wagstaff’s efforts, the Cowgirl Bootcamp garnered prominent national placements in print outlets such as USA Today, Travel + Leisure, and The New York Times, as well as a full segment for NBC’s “Today.” To accommodate the demand that resulted from Wagstaff’s media outreach, Alisal Guest Ranch has added more Cowgirl Bootcamp weekends to their yearly offerings, as well as Mother-Daughter and Couples Bootcamp programs.
THE GLENROTHES HOSTS EXCLUSIVE TASTING EVENTS AROUND THE COUNTRY
The Glenrothes Scotch Whisky Company, a division of Skyy Spirits known for its high-quality, small-production Scotch whiskies, hired Wagstaff Worldwide in the fall of 2008 to conceptualize and implement an intimate event that would introduce the product line and the latest 1985 vintage to a target audience of sophisticated, urban men between the ages of 30-45 in San Francisco. In looking for the perfect venue at which to host the event, Wagstaff turned to another of its clients: Bacar restaurant, located in the city’s chic South of Market neighborhood. Bacar caters to a similar demographic and carries the Glenrothes product. To tie the evening together, Wagstaff also secured former client Karl Hasz, of Hasz Construction Group—a restaurant designer and connector in San Francisco—to serve as the official “host” of the evening with Glenrothes. A resounding success, approximately 120 people attended the tasting event, including several prominent Bay area media representatives, and sampled the entire line of Glenrothes scotch whiskies, as well as a specialty cocktail made with Glenrothes called the “Blood & Sand” and sampled appetizers from the restaurant.
Due to the success of the San Francisco event, Glenrothes hired Wagstaff again to organize a tasting event in Los Angeles in February 2009 with a guest list of entertainment industry tastemakers including executives, producers, actors, writers, and directors. Wagstaff contacted writer/producer/director brothers Jonas and Josh Pate and secured them as the hosts. Wagstaff also reached out to another of its clients, the stylish Whist at the Viceroy Santa Monica, and confirmed it as the location for the tasting. With just over one month to plan the soirée, Wagstaff was able to coordinate all of the details including organizing the guest list and sending invitations, designing recipe cards for the “Blood & Sand” cocktail, securing content for the gift bags, confirming a photographer and videographer to document the event, and manage the guest list and event execution on the night of the tasting. 100 influential entertainment industry guests, including media, attended the event hosted the same week that Jonas Pate’s movie “Shrink,” starring Kevin Spacey, was screened at the Sundance Film Festival, further adding to the festive evening.
Our relationship with The Glenrothes continues to be fruitful. In late 2009, Wagstaff organized two additional tastemaker events for the brand. One, which took place in Chicago, was hosted by the style editor for Modern Luxury Publications’ CS magazine, who also serves as the editor of GlossedandFound.com and exposed The Glenrothes to the elite of Chicago’s fashion industry. The other was a Women & Whisky tasting that introduced The Glenrothes to some of Los Angeles’s most influential women, hosted at the Avalon Beverly Hills Hotel by Carlota Espinosa and Amy Fleetwood of the popular fashion and shopping Web site HauteLook.com.
INTRODUCING THE SPA AT RANCHO BERNARDO INN
The Rancho Bernardo Inn in San Diego has worked with Wagstaff Worldwide since 2004. In 2006, the resort embarked on a major $25 million expansion and enhancement project, which included the construction of a brand-new spa. Coordinating a multi-tiered public relations campaign geared toward national lifestyle, spa, and travel media, as well as trade media, Wagstaff arranged a media tour in New York with representatives from the resort to meet with key editors and writers from these arenas, including Travel + Leisure, Organic Spa, Condé Nast Traveler, Elite Traveler, American Spa, Meetings & Conventions, and Successful Meetings, among several others. In addition, Wagstaff planned and hosted press familiarization trips with 20 key media from trade and consumer magazines between September 2007, when the spa was completely reopened, and April 2008. As a result, Wagstaff has secured major placements in nearly two dozen consumer and trade outlets, and the spa was named the number-one resort spa in North America by Condé Nast Traveler readers in its April 2008 issue—a mere seven months after its debut.
FRAÎCHE HITS THE NATIONAL STAGE
In May 2007 Fraîche, a promising new restaurant in Culver City, CA, opened to much fanfare and local press. After garnering a host of coverage in metropolitan Los Angeles publications, Fraîche brought on Wagstaff Worldwide in November 2007 to elevate the awareness of the restaurant among key national food and lifestyle press, and generate media attention for Executive Chef Jason Travi. Wagstaff created a comprehensive PR campaign targeting A-list media and influencers in the industry, including setting a date for a New York media tour and dinner at the James Beard House in March 2008. National media that were in attendance included representatives from Food & Wine, Wine Spectator, the "Martha Stewart Living" television show, Condé Nast Traveler, and others. Desk-side meetings were scheduled with Chef Jason Travi and Wine Director/Owner Thierry Perez and editors from Gourmet, Food Arts, and Food & Wine. In addition to the James Beard dinner and media appointments, Wagstaff leveraged the Los Angeles Magazine award of Fraîche as the "Best New Restaurant" of the year in January 2008 by distributing a letter to coincide with the announcement to key editors at Bon Appétit, Food & Wine, Gourmet, The New York Times, New York Magazine, and others. As a result, Wagstaff was able to secure placements in The New York Times' feature "Coast to Coast Restaurants that Count" by Frank Bruni, Wine Spectator, Gourmet, Food & Wine magazine's "Where to Go Next" issue in May 2008, as well as its "Best New Wine List" feature in the July 2008 issue, and, for a second time, in Los Angeles Magazine's "Top 75 Favorite Restaurants."